Privacy and Use of Cookies
Privacy PolicyLast Updated: 11 May 2026
At Drakes Family Osteopathic Clinic, we take your privacy seriously. This policy explains how we collect, use, and protect your personal and health information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We AreThe "Data Controller" for this website and clinic is: Christopher Drakes Drakes Family Osteopathic Clinic, 72 Old Park Road, Hitchin, Hertfordshire Email: [email protected]
2. The Data We CollectAs a healthcare provider, we collect and process "Special Category Data" (health information) to provide safe and effective treatment. We collect:
3. Why We Need Your Data (Legal Basis)Under the UK GDPR, we process your data under the following legal bases:
4. How We Store Your DataYour records are stored securely. We use paper files stored in a locked filing cabinet. We do not share your data with third parties for marketing purposes. We will only share your data with other healthcare professionals (e.g., your GP) with your explicit consent, unless required by law.
5. How Long We Keep Your DataIn line with the Osteopathic Practice Standards and legal requirements:
6. Your RightsYou have the right to:
7. CookiesOur website uses cookies to improve your browsing experience. You can choose to "Accept" or "Reject" non-essential cookies via the banner on our homepage. For more details, please see our [Link to Cookie Policy if separate, or simply say "Cookie Settings"].
8. Contact UsIf you have any questions about this policy or the data we hold about you, please contact us at 01462 432609
At Drakes Family Osteopathic Clinic, we take your privacy seriously. This policy explains how we collect, use, and protect your personal and health information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We AreThe "Data Controller" for this website and clinic is: Christopher Drakes Drakes Family Osteopathic Clinic, 72 Old Park Road, Hitchin, Hertfordshire Email: [email protected]
2. The Data We CollectAs a healthcare provider, we collect and process "Special Category Data" (health information) to provide safe and effective treatment. We collect:
- Personal Details: Name, address, date of birth, and contact information.
- Medical History: Past and current health issues, lifestyle details, and clinical notes from your consultations.
- Website Data: Technical data like your IP address and how you use our website (collected via cookies).
3. Why We Need Your Data (Legal Basis)Under the UK GDPR, we process your data under the following legal bases:
- Contract: To provide the healthcare services you have requested.
- Legal Obligation: To comply with the General Osteopathic Council (GOsC) requirements for record-keeping.
- Special Category Data: We process health data under Article 9(2)(h) of the UK GDPR, which relates to the provision of health or social care or treatment.
4. How We Store Your DataYour records are stored securely. We use paper files stored in a locked filing cabinet. We do not share your data with third parties for marketing purposes. We will only share your data with other healthcare professionals (e.g., your GP) with your explicit consent, unless required by law.
5. How Long We Keep Your DataIn line with the Osteopathic Practice Standards and legal requirements:
- Adults: Records are kept for 8 years after your last treatment.
- Minors: Records for children are kept until their 25th birthday. After these periods, your data is securely destroyed.
6. Your RightsYou have the right to:
- Access a copy of your clinical records (Subject Access Request).
- Request that we correct any inaccurate information.
- Request that we restrict the processing of your data.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.
7. CookiesOur website uses cookies to improve your browsing experience. You can choose to "Accept" or "Reject" non-essential cookies via the banner on our homepage. For more details, please see our [Link to Cookie Policy if separate, or simply say "Cookie Settings"].
8. Contact UsIf you have any questions about this policy or the data we hold about you, please contact us at 01462 432609
